Terms and Conditions

1. Scope

These Terms and Conditions apply to offers, orders and services by Omoji Oshafu, InnovationWeb – Web Development & Digitization, including websites, WordPress, custom code, dashboards, automation, apps, cloud solutions, consulting, training and related digital services.

Individual written agreements, accepted proposals or project-specific scopes take precedence over these terms. Mandatory statutory rights of consumers remain unaffected.

2. Proposal, contract formation and scope of work

A free Mini Digital Audit, initial call or first assessment is non-binding. A contract is formed when a proposal, order confirmation or comparable written agreement is accepted.

Scope, goals, milestones, deliverables, timeline and responsibilities are defined for each project. InnovationWeb provides careful professional implementation of the agreed work, but does not guarantee a specific commercial result, search ranking or outcome on third-party platforms.

3. Client cooperation

Clients provide all required information, content, access, approvals, feedback and legal basis in good time. This may include copy, images, brand assets, hosting or domain access, privacy information, legal notice data, technical documentation and responsible contacts.

Delays caused by missing cooperation, delayed feedback or unavailable access may affect the project timeline and delivery dates.

4. Changes and additional work

Changes outside the agreed scope, additional features, new integrations, extra review rounds or later strategic adjustments are agreed separately. InnovationWeb will communicate when a change affects effort, timeline or project structure.

5. Dates, feedback and acceptance

Dates are planning estimates unless expressly agreed as binding. Clients review drafts, interim results and deliveries within a reasonable time and provide clear feedback or approval.

Partial acceptance is possible. Where legally permissible, work is deemed accepted when it is used in production or approved without substantial objection.

6. Fees, invoices and payment

Fees and payment schedules follow the accepted proposal or individual agreement. Because digital projects vary widely, scope and effort are defined according to the specific project before work begins.

Invoices are payable within the stated payment term without deduction. In the event of late payment, InnovationWeb may pause ongoing work after reminder until outstanding amounts are paid. Work already performed and agreed third-party costs remain payable.

7. Usage rights, content and third-party services

After full payment, clients receive the agreed usage rights to individually created work results, unless agreed otherwise. Pre-existing tools, general methods, frameworks, reusable code components and internal know-how of InnovationWeb are not transferred.

Clients confirm that they hold the necessary rights to materials they provide. Costs and terms of third parties such as hosting, domains, fonts, plugins, app stores, cloud services, payment providers or external platforms apply additionally and, unless otherwise agreed, remain the client’s responsibility.

8. WordPress, custom code, apps and maintenance

InnovationWeb recommends technology based on project goals, content editing needs, security, scalability, available scope, team capability and long-term maintainability. WordPress may be implemented with a custom theme, custom code and carefully selected extensions. Custom code, dashboards, cloud setups or apps are used when individual logic, performance, integrations or special workflows are central.

Maintenance, updates, monitoring, support, hosting care or further development are only owed where expressly agreed. Security and stability of digital systems also depend on ongoing updates, clean access management and responsible use.

9. Privacy and confidentiality

Information about the processing of personal data is available in the privacy information. Where a project requires a data processing agreement, it will be agreed separately.

Both parties treat non-public project information confidentially unless it is already public, lawfully known, required for project performance or must be disclosed due to legal obligations.

10. Warranty and liability

Complaints should be communicated as specifically and clearly as possible. InnovationWeb must be given an opportunity to review and correct the issue. InnovationWeb is not responsible for errors caused by later third-party changes, improper use, missing updates, third-party platform changes or information not provided, to the extent permitted by law.

Liability for slight negligence is excluded to the extent permitted by law. This limitation does not apply to personal injury, intent, gross negligence or mandatory statutory liability.

11. Termination and project cancellation

If a project is cancelled or substantially reduced after work has started, services already performed, reserved capacity and binding third-party costs will be billed unless agreed otherwise.

12. Applicable law and place of jurisdiction

Austrian law applies, excluding conflict-of-law rules, unless mandatory statutory provisions provide otherwise. For business clients, the competent court at InnovationWeb’s place of business is the place of jurisdiction, to the extent legally permissible.

13. Final provisions

If individual provisions are or become invalid, the remaining provisions remain effective. The invalid provision is replaced by a legally permissible provision that comes as close as possible to the economic purpose. Changes and additions should be recorded in writing.